At Commercial Automatic Repair Services (“The Site”) we respect the privacy of information provided to us and information collected about visitors to our website.
This Privacy Statement explains how we may collect, use and disclose information that we obtain about you, and your rights in relation to that information.
Our Privacy Statement governs our privacy policies with respect to all users of the site, including those where no transactions occur.
We treat personal information we receive from you, our suppliers, or other third parties in accordance with the Privacy Act 1988 (Cth) (The Privacy Act).
Purpose
We collect, hold, use and disclose personal information from employees, clients, suppliers, contractors, job applicants, and potential clients, as well as other individuals where it is reasonably necessary:
For our services, functions or activities and management of our business affairs; and
To fulfil our legal and/or regulatory obligations.
Online Services
When you use our online services, we may collect the following:
You provide information to us if you contact us, for example, contact us with our online services or raise a query or comment; and
Details of visits made to our online services, such as the volume of traffic received, logs (including the internet protocol (IP) address and location of the device connected to the online services and other identifiers about the device and the nature of the visit) and the resources accessed.
CCTV
Where our workshop and other premises are protected by CCTV or facial recognition technology, you may be recorded when you visit. We use CCTV and facial recognition to help provide a safe and secure environment for our visitors.
We consider the processing of data collected for these purposes to be in our legitimate interests so that we can have a safe workplace. Access to our CCTV Systems and any recorded images containing personal information is strictly controlled. Any use and disclosure of any recorded images will be determined in accordance with the relevant provisions of the Privacy Act.
Use and Disclosure
Personal information will be stored on our systems for business and administration purposes as detailed above and may be used or disclosed for the purpose for which it was collected or for a related purpose that may be reasonably expected. Sensitive information will only be disclosed if it is reasonably expected to be disclosed for a purpose directly related to the purpose for which it was collected.
We may also use or disclose your personal information (including overseas recipients):
To third party service providers and business associates involved in the provision of services in connection with our business, including cloud service providers, such as data storage platforms.
To regulatory authorities, courts, tribunals, government agencies, law enforcement agencies and other third parties; or
As required or authorised by law.
Please be aware that your personal information may be accessed by third parties from countries whose laws provide various levels of protection for personal data, which are not always equivalent to the level of protection that may be provided in Australia. Where we transfer your information internationally, we will take all reasonable steps to ensure that your information is handled in a manner consistent with the Privacy Act.
Security of Personal Information
Personal information will be retained for only as long as needed to meet the primary purpose for which it was collected, or as otherwise required by law. We take reasonable steps to hold information securely in electronic or physical form and to prevent unauthorised access, modification or disclosure. Our information security protocols are supported by a number of security standards, processes and procedures and we store information on access-controlled premises or in electronic databases requiring login and passwords.
All staff and third-party providers with access to personal information are subject to strict confidentiality obligations.
Cookies
We use cookies to improve efficiency and provide website usage information (including IP address, operating system and browser type) to help us improve your experience when you browse our website. Cookies are not used to identify an individual or to send targeted advertising.
Third Party Sites
Our website may contain links to other sites, which are controlled by third parties. Visitors should consult these other sites’ privacy policies and please be aware that we do not accept responsibility for their use of information about you.
Your Rights
You have a right to apply to access or amend your personal information. If you would like to request a copy of your data or would like to take steps to exercise any of your rights under the Privacy Act, please contact us in writing.
We take all reasonable steps to ensure the information we hold about you is up-to-date, complete and accurate. Accordingly, please advise us in writing of any changes to your information.
If you believe we have breached our obligations under the Privacy Act, you may make a privacy complaint to us in writing. We will review your complaint as soon as possible, and generally within 30 days of receiving it. We may ask you for further details, consult with other parties and keep records regarding your complaint.
